PRIVACY POLICY

Last updated: February 2026

Information We Collect

When you request a quote, contact us, or use our services, we may collect the following information:

  • Name, email address, and phone number
  • Service address and property information
  • Details about your garage door service needs
  • Photos you submit related to your service request
  • Payment information (processed securely through third-party providers)

How We Use Your Information

We use your information to:

  • Provide quotes and schedule services
  • Communicate about your service requests
  • Send appointment reminders and follow-ups
  • Send text messages (SMS) related to your service, including appointment confirmations, scheduling updates, and service follow-ups
  • Process payments and invoices
  • Improve our services

SMS / Text Messaging

By providing your phone number and requesting our services (through our website, by phone, or in person), you consent to receive text messages (SMS) from Garage Door Viking related to your service. These messages may include:

  • Appointment confirmations and reminders
  • Technician arrival updates and ETAs
  • Service completion and follow-up notifications
  • Invoice and payment reminders
  • Review and feedback requests

Message frequency: Message frequency varies based on your service activity. Typically 1-5 messages per service appointment.

Opt-out: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You can also contact us at sales@doorviking.com to opt out.

Help: Reply HELP to any message for assistance, or contact us at (612) 300-8881.

Rates: Message and data rates may apply. Check with your mobile carrier for details. Garage Door Viking does not charge for text messages, but your carrier's standard messaging rates apply. We do not sell, rent, or share your phone number or any information collected via SMS with third parties for marketing purposes.

Information Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business (such as payment processing, email communications, and scheduling software). These providers are obligated to protect your information.

Data Security

We implement appropriate security measures to protect your personal information. Our systems use encryption for data transmission and secure storage for sensitive information.

Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve the user experience. You can control cookie settings in your browser.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at sales@doorviking.com.

Contact Us

If you have questions about this privacy policy, please contact us: